Terms & Conditions

By accepting and utilising a pet sitting and/or a cleaning service provided by Pet Comfort & Clean Spaces (PC&CS), the Client (or owner) agrees to the terms and conditions set out below. These terms and conditions, together with the Service agreement constitute the entire agreement between the parties and are binding on the parties. If any part of this agreement is held invalid or unenforceable for any reason, the remaining terms and conditions shall remain in full force and effect. If the client is unsure about any point within these terms and conditions, please contact PC&CS for clarification. Their legal rights are not affected.

  • Client Responsibilities

  • Access & Security

    • The Client must provide the correct code to prevent the inability to access the property; If PC&CS arrives and cannot enter the home due to your absence or incorrect access information, a fee of 75-80% of the scheduled service will be charged.

    • In homes fitted with security systems, PC&CS must be instructed on how to disarm or arm the system safely.

  • Pet & Home Information

    • It is the Client's responsibility to provide PC&CS with any vital information about their home and pet(s) in order to avoid service delays. These include:

      • Clear caring instructions (feeding, medication, etc.)

      • Emergency contacts

      • Scheduled appointments with other companies

    • Items of extreme value (monetary or sentimental) should be properly secured, dusted or cleaned by the owner.

  • Required Documentation

  • Service Delivery

  • Service Standards

    • Pet and cleaning services will be performed thoughtfully and thoroughly by the time the owner returns.

    • Cleaning begins after pet care and continues for as long as the schedule permits.

    • The Client will receive a purchase receipt by email or text message after each booking and payment.

  • Equipment & Supplies

    • PC&CS will use its own supplies, tools, and equipment to perform the work; however, it may borrow supplies or tools from the Client's home if necessary; if surfaces need special treatment, the Client should provide the tools and cleaner already in use.

  • Scheduling Flexibility

    • As a solopreneur and due to the flexible and ever-changing schedule, PC&CS reserves the right to perform any booked home cleaning service in combination with pet sitting at their own pace.

    • PC&CS also reserves the right to come back later that same day to complete the cleaning if the process was interrupted.

  • Emergency Situations

    • In the event of an emergency, illness, or unforeseen circumstances (e.g. severe weather) that prevent PC&CS from fulfilling your booked service, advance notice will be provided whenever possible, and you will be offered: (1) rescheduling at no additional cost, (2) referral to a qualified backup provider at the same rate, or (3) full refund for prepaid services.

  • General Terms & Liability

  • Insurance Coverage

    • PC&CS maintains current liability insurance coverage for all pet sitting and cleaning services to ensure complete protection for the Client and their property. A certificate of insurance is available upon request at any time.

  • Liability Limitations

    • PC&CS will not be held liable for any damage or loss to items that have not been secured appropriately or have been damaged previously before cleaning. (Example: heavy pictures hung on drawing pins or dents in furniture already present). Its liability also does not extend to damages or losses caused by negligence on the part of the Client.